Did not get your licence email
What to check when the purchase email with your licence key has not arrived.
Last updated October 15, 2026
You do not need the email to get your key. Your account always has it.
Quick checks
- Search your inbox and your spam folder for a message from pay@freemius.com. It is sent on our behalf by our payment processor, so the sender shows as Freemius.
- Check the address you typed at checkout. A typo sends the message somewhere else.
- Check any other inbox you use. Many people buy with a different address from the one they use daily.
Skip the email
Sign in to your account with the purchase email. Your licence key, the Pro download and your receipts are all listed there.
Still stuck
Email rankready@hostmy.blog from the address you bought with and tell us the date of purchase. We will look the order up.