Fair refunds, no drama.
We’d rather you stayed because the service is genuinely worth it, not because you’re trapped. Here’s exactly how refunds work.
01 14-day peace-of-mind guarantee
Not happy in your first 14 days with us? Email us and we’ll refund what you paid, in full, no interrogation, no “retention offer” gauntlet. We’d genuinely rather part as friends than keep someone who isn’t getting value.
02 After the first 14 days
Because plans are billed yearly and we do real work across the whole term, we don’t offer automatic pro-rata refunds for the unused part of a year after the guarantee window. You’re welcome to cancel any time, your care simply continues until the end of the period you’ve paid for. That said, we’re reasonable humans: if something has genuinely gone wrong, talk to us.
03 One-time solutions
For one-time work, audits, performance fixes, security hardening and the like, we scope and agree the work with you before we start. Once that work has been delivered, it isn’t refundable, because the time and expertise have already been spent. If we haven’t started yet, you can cancel for a full refund.
04 How to request a refund
There’s no form to wrestle with. Email hello@hostmy.blog from the address on your account and tell us you’d like a refund. We’ll confirm within one business day and process eligible refunds promptly.
05 Timing & method
Approved refunds are issued to your original payment method. Depending on your bank or card provider, it typically takes 5–10 business days for the money to appear after we process it, that part is on their side, not ours.
06 Fair-use exceptions
The guarantee is meant for genuine “this isn’t for me” situations, not repeated sign-up-and-refund cycles or abuse of the service. We reserve the right to decline a refund where there’s clear misuse, but in practice, if you’re acting in good faith, so will we.
Questions about this policy? Email hello@hostmy.blog and a real person from our team will get back to you. This page is provided in good faith and in plain English; it isn’t a substitute for your own legal advice.